INSURANCE QUESTIONS

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 703-751-6000 or make an appointment online!


Reviews

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Al is amazing , they were super busy and he was able to fit us in the schedule . Amazing and fast service

, 07/13/2021

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Excellent service. I took my Audi Q5 for brake work and I am very happy customer. They completed the job in 2 hours with reasonable price and complete professionalism. They explained things to me very clearly, the various options and what needs to be done. I felt they were honest and not pushing unnecessary repairs as most of repair shops do. I Fully recommend this place.

, 07/06/2021

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Max was cool and handled everything for me, great friendly people at the service desk.

, 07/02/2021

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