Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 703-751-6000 or make an appointment online!
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Dustin Thomas, 01/17/2020
Max the owner is amazing!! I feel like every time I go there it's like having your dad look at your car you know that you're going to get a truthful and honest diagnostic and actual care of your car. His work and labor is very reasonable in comparison to most luxury Auto repair shops in the northern Virginia market and they're always trying to give you options and alternatives to providing the most effective cost based on your budget giving you both a high option and low option of materials work and labor shows the good genuine honest loyal business trade and sportsmanship that Max puts into his business. I've been to a lot of shops in the area including their sister shop in Springfield which is just as amazing in the aspect of the work but just as good quality work. I will say the landmark Auto on Duke Street isn't the most posh posh in the aspect of the seating area to wait for the work for your car to be done, but the people there are very much like family very friendly and always willing to make sure they provide you the most cost-effective quality work for the amount of money that you're looking to spend along with options. It is truly the best auto repair shop in northern Virginia for Mercedes, Porsche, Audi, BMW and Volkswagen. Landmark Auto group becomes your family as all of the customers there are mostly returning and or loyal customers who come back, Max is the most loyal businessmen that I know in the northern Virginia market! Thanks guys you make one of the most nervous stressful moments in one's life dealing with their car and issues that it may be having one of the most relaxing professional experiences that I've ever experienced. Max you're the best!!