Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 703-751-6000 or make an appointment online!
I was able to come into Max's shop and have my AC problem diagnosed and fixed within a couple hours, with a fair price. This was after going to the dealership, and having them unable to find the cause of the problem.
Matthew Ryan, 05/22/2023
Excellent Service Kind friendly, very honest. Professional Knowledgeable Quick service Best place I have ever been to for my car. Highly recommended I would never go anywhere else EVER BEST PLACE TO TAKE YOUR CAR!!!!
Kevin Ryder, 04/29/2023
A godsend. Had a large screw - washer & all - stuck in my driver's side front tire. Called assuming I would have to schedule an appt & was told I could come by same day (I was about 15-20 min. away in Kingstowne). When I asked how long a plug would take (had young son with me) I was told 15 mins. The gentleman was not lying! The tire was repaired very quickly. Another gentleman, Max, was so courteous and kind with my son while we waited (even showed him how the car lift works). Will be taking both my husband's car & mine here for any needed work in the future. Very affordable.
Amanda D, 02/01/2023