INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 703-751-6000 or make an appointment online!


Reviews

Can't say enough positives about Max. We drove from Boston to Fairfax to visit grandkids, then to Old Town to enjoy. Suddenly a noise from under the car, a flap dragging on the ground. Not a good situation. Reviews online (Google, Yelp, others) all point to Landmark Auto and Max. Called and he said bring it in. He was kind and reassuring when we arrived, put our car up on a lift. His mechanic immediately saw the problem, nothing major, a quick fix, an incredibly fair price. It was a great experience, in a vulnerable moment, to be treated so well and taken care of. This is a long way of saying that I highly recommend Max because you can trust he will treat you fairly and fix your car.

, 11/02/2022

I had gone to 4 other auto repair shops to get my tire patched up but no one could fit me into their schedule. Gabe got me in even though they were busy and really helped me out because I have to make a long road trip the next day. Truly life savers. These guys are super nice and efficient. 5 star people.

, 11/01/2022

Quote reviewicon

Perfect, thanks.

, 07/11/2022

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