Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 703-751-6000 or make an appointment online!
Al is an excellent mechanic. He knows his way around BMWs, especially M-series models. I was happy to see how much he knew about the quirks these cars have and how to address them. He has worked on all three of our cars (X5, 335, M3) and they are running smoothly. Highly recommend!
Luis Maldonado, 06/02/2022
They were awesome! I went for an emissions test. Was super quick and very helpful. They even added air to 1 of my tires and put my new license plates on. Great team there!
Monica Jones, 01/31/2022
I wanted to say thank you for the great service! Al was super knowledgeable, nice and patient. I appreciate the warm service, as I have found in the past, auto repair shops being intimidating and condescending. The service here was the exact opposite. I will be back for my follow up repairs and highly recommend Landmark Auto Group to anyone that is need of car repairs. Thank you!
JENNIFER DONNELLY, 11/17/2021