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Best Auto Repair, Alexandria

5350 Duke St Alexandria, VA 22304

703-751-6000
Opening Hours
  • Mon 8:00AM - 6:00PM
  • Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
  • Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
  • Sat 8:00AM - 3:00PM
  • Sun Closed
CONTACT US

703-751-6000 | 5350 Duke St

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Alexandria, VA

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 703-751-6000 or make an appointment online!

coupons

$29.99 Oil Change

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Conventional oil only. Up to 5 qts, most cars apply.

  • ASE Master Technician
  • Bosch Service
  • MACS
  • TEXTAR
  • Mobile 1
  • Liquid Moly
  • Interstate Batteries
  • Easy Pay Financing
  • Car Care Aware

Testimonials

, 03/19/2021
First time I write a review after years of coming here, they have always been great people, professional, friendly, accommodating, thoughtful of your money, they'll advise what is urgent and what can wait if you need to save some money. All of my experiences here have been excellent, once they saved me from buying a new tire because they identified the one I had as faulty from manufacture, they're honest and they'll tell you when your car will be ready, no guessing games. Thank you guys, you're the best.
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