INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 703-751-6000 or make an appointment online!


Reviews

A godsend. Had a large screw - washer & all - stuck in my driver's side front tire. Called assuming I would have to schedule an appt & was told I could come by same day (I was about 15-20 min. away in Kingstowne). When I asked how long a plug would take (had young son with me) I was told 15 mins. The gentleman was not lying! The tire was repaired very quickly. Another gentleman, Max, was so courteous and kind with my son while we waited (even showed him how the car lift works). Will be taking both my husband's car & mine here for any needed work in the future. Very affordable.

, 02/01/2023

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Chris and the team was absolutely great, great customer service great hospitality and great communication skills all around. Put my request in the night before and Chris got back to me the next day and was able to look at the car and get it fixed for me to head back to Hampton VA. Great service great staff definitely will come back and get my car service next time I'm back.

, 12/30/2022

Went to get emissions test twice and both times had a good experience with great service and friendly staff.

, 12/06/2022

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