Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
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Dustin Thomas, 01/17/2020
Max the owner is amazing!! I feel like every time I go there it's like having your dad look at your car you know that you're going to get a truthful and honest diagnostic and actual care of your car. His work and labor is very reasonable in comparison to most luxury Auto repair shops in the northern Virginia market and they're always trying to give you options and alternatives to providing the most effective cost based on your budget giving you both a high option and low option of materials work and labor shows the good genuine honest loyal business trade and sportsmanship that Max puts into his business. I've been to a lot of shops in the area including their sister shop in Springfield which is just as amazing in the aspect of the work but just as good quality work. I will say the landmark Auto on Duke Street isn't the most posh posh in the aspect of the seating area to wait for the work for your car to be done, but the people there are very much like family very friendly and always willing to make sure they provide you the most cost-effective quality work for the amount of money that you're looking to spend along with options. It is truly the best auto repair shop in northern Virginia for Mercedes, Porsche, Audi, BMW and Volkswagen. Landmark Auto group becomes your family as all of the customers there are mostly returning and or loyal customers who come back, Max is the most loyal businessmen that I know in the northern Virginia market! Thanks guys you make one of the most nervous stressful moments in one's life dealing with their car and issues that it may be having one of the most relaxing professional experiences that I've ever experienced. Max you're the best!!